Heat House Studios Pty Ltd (ACN/ABN: 698692992/98698692992) trading as Heat House (“Heat House”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, create an account, make a booking, purchase a membership or product, attend our studio, contact us or otherwise interact with Heat House.
Heat House operates in Australia and this Privacy Policy is intended to reflect the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent they apply to us.
Heat House Studios Pty Ltd
Trading as: Heat House
Email: info@heathouse.com.au
Address: 537 Riversdale Road, Camberwell VIC 3124, Australia
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at info@heathouse.com.au.
Depending on how you interact with us, we may collect the following information.
Personal and contact information
This may include:
Membership and booking information
We may collect:
Payment information
When you make a purchase, payment information may be processed by third-party payment providers through our booking and membership systems.
We may receive information such as transaction details, payment status and limited payment information. We do not generally store your full credit or debit card details ourselves.
Health and fitness information
To help us provide our services safely, we may collect information you choose to provide about your health, fitness and physical circumstances.
This may include:
Some of this information may constitute sensitive information, including health information, under Australian privacy law. Where required, we will obtain your consent before collecting sensitive information.
Website and technical information
When you use our website, we may collect information such as:
Communications and marketing
If you contact us, join our waitlist, subscribe to our mailing list, participate in a promotion or communicate with us through social media, we may collect the information you provide.
We collect, hold and use personal information for purposes including:
We will not use sensitive information for unrelated purposes without your consent unless otherwise permitted or required by law.
From time to time, we may send marketing communications about Heat House, including information about classes, memberships, events, promotions, products, collaborations and other studio updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe function included in the communication or by contacting us at info@heathouse.com.au.
Even if you opt out of marketing, we may still contact you about matters relating to your membership, bookings, payments, account or other transactions.
Our website, hosted by Hostinger, may use cookies, pixels and similar technologies to help us operate and improve the website and understand how visitors use it.
These technologies may collect information such as your device information, browsing activity and interactions with our website.
We may use third-party analytics, advertising and social media platforms to understand website activity and measure the effectiveness of our marketing.
You can generally control cookies through your browser settings. Some website functions may not operate properly if certain cookies are disabled.
We use Momence to manage bookings, memberships and related customer information.
Information you provide through our booking and membership systems may be collected, stored and processed by Momence on our behalf.
Momence may have its own privacy policy and terms governing its handling of personal information. We recommend reviewing Momence’s privacy policy when using its services.
We may disclose personal information where reasonably necessary to operate Heat House and provide our services.
This may include disclosure to:
We do not sell your personal information.
Some third-party technology and service providers we use may store or process information outside Australia.
This may include providers involved in website hosting, booking and membership management, payment processing, analytics, marketing, communications and other technology services.
As a result, personal information may be disclosed to or stored in countries outside Australia.
We will take reasonable steps to ensure that overseas disclosures are handled in accordance with applicable Australian privacy requirements.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the information and circumstances, security measures may include access controls, password protection, secure systems, restricted staff access and appropriate technical and organisational safeguards.
No method of electronic storage or transmission is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, meet legal and accounting requirements, resolve disputes and protect our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal requirements requiring us to retain it.
You may request access to personal information we hold about you.
You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.
To make a request, contact us at info@heathouse.com.au.
We may need to verify your identity before providing access or making changes.
In some circumstances, we may be unable to provide access to particular information where an exception under applicable privacy law applies. If this occurs, we will explain the reason where we are permitted to do so.
If you believe we have mishandled your personal information or breached applicable privacy laws, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
Please contact:
Heat House Studios Pty Ltd
Email: info@heathouse.com.au
Address: 537 Riversdale Road, Camberwell VIC 3124
Please provide enough information for us to understand your concern and, where possible, details of the relevant interaction or information.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
Our website or communications may contain links to third-party websites, applications or services.
Those third parties have their own privacy practices and policies. We are not responsible for the privacy practices of third-party websites or services that we do not control.
We recommend reviewing their privacy policies before providing them with personal information.
Heat House services are intended for the age groups permitted under our membership and participation terms.
Where we knowingly collect personal information from a person under the applicable age of consent, we will take appropriate steps where required by law.
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The updated version will be published on our website with the date it was last updated.
We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy, your personal information or our privacy practices, please contact us:
Heat House Studios Pty Ltd
Trading as: Heat House
537 Riversdale Road
Camberwell VIC 3124
Australia
Email: info@heathouse.com.au
Last updated: 7 September 2026
